Privacy Policy

Handling of information

  • CARECOM Co., Ltd.
  • 3-35-4 Tamagawa, Chofu-shi, Tokyo 182-0025 Japan
  • TEL: +81-42-485-7175
  • Person responsible for management of personal information
  • Quality Control General Manager

1. Announcement concerning Act on the Protection of Personal Information

The Company hereby discloses the following information (hereinafter referred to as the “Details”) based on the Act on the Protection of Personal Information (hereinafter referred to as the “Act”; final revision; 49th law enacted on June 5th, 2009).

  • Items related to the purpose of personal information (Article 18 of the Act)
  • Items related to the handling of retained personal data (Article 24 of the Act) and discloseable personal information (conforming to JIS Q15001)
Types of Personal Information Purpose
Personal information retained by the customer
  • For product and service development;
  • Upkeep, maintenance, repair and service of our sold product;
  • Joint research with customers; and
  • Other purposes to fulfil contracts with customers.
Personal Information of external outsourcers, etc.
  • To work on, repair and service our products;
  • For operational contact.
Personal information of suppliers and affiliates
(Discloseable information)
  • For necessary review and contact related to work duties; and
  • To contact with new product information.
Personal information acquired through surveys,
demonstration events and seminars
(Discloseable information)
  • To confirm application details, and other requests;
  • For product and service development; and
  • To contact with new product information.
Enquiries to our company
  • To respond by email or telephone to enquiries.

2. Third Party Disclosure

Disclosure of personal information retained by the Company to third parties will be handled as specified below.

  1. Purpose to be disclosed to a third party
    Disclosure of personal information to a third party shall occur with the purpose of responding to customer needs.
  2. Types of personal information to be disclosed to a third party
    Employment, department, name, address, phone number, fax number, email address
  3. Procedures and methods for third party disclosure
    Phone, fax, email

3. Common use of retained personal information

(Common use of personal information acquired through surveys, demonstration events and seminars)
Our Company shall clarify and share how personal information will be used by other companies in the same group (Care Environmental Laboratory Co., Ltd. and HealthCare Relations Co., Ltd.)

  1. Purpose to be disclosed to a third party
    Disclosure of personal information to a third party shall occur with the purpose of responding to customer needs.
  2. Types of personal information to be disclosed to a third party
    Employment, department, name, address, phone number, fax number, email address
  3. Procedures and methods for third party disclosure
    Phone, fax, email
    1. ① To propose product information, etc.;
    2. ② To reply to and confirm enquiries;
    3. ③ Proposals to customers; and
    4. ④ To provide seminar information;
  4. Person with responsibility for management of personal information
    CARECOM Co., Ltd.
  5. Method of acquiring personal information
    Web, paper copies, fax, etc.

4. Disclosure and Correction Procedures

The Company accepts requests from individuals whose personal information the company holds, to notify them of the purpose for which the information is used; disclose the information held; correct, add to or delete incorrect information; prevent the use of information held; completely delete all records held; and prevent the use of the information by third parties (hereinafter referred to as “Disclosure”). Those requesting to know of the information held and notification of the purpose for which the information is used should contact the office below and make requests by filling out and sending in the “Request to Disclose Personal Information” form. We request individuals requesting disclosure of the information held or notification for which the information is used to enclose postage stamps to the value of 1000 yen with the application. Service fees will also apply so we request your understanding in advance. We will also request your name, address and contact details when you make the application.

5. Complaints Concerning Handling of Discloseable Personal Information

Please contact the numbers below for complaints concerning handling of discloseable personal information.

  • Personal Information Enquiry Office
  • CARECOM Co., Ltd.
  • TEL: +81-42-485-7111
  • FAX: +81-42-485-7216

6. The name of the Authorized Personal Information Protection Organization the Company belongs to, and where to submit complaints to

The Company belongs to JIPDEC (the Japan Information Processing Development Center) authorized personal information protection organization.

  • JIPDEC (The Japan Information Processing Development Center)
  • Privacy Mark Promotion Center; Personal Information Protection Complaints Section
  • TEL: +81-3-5860-7565
  • Personal Information Enquiries
  • CARECOM Co., Ltd. Personal Information Enquiry Office
  • TEL: +81-42-485-7111